We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.tiaraawatif@gmail.com. If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.tiaraawatif@gmail.com.

Returns/Refunds due to change of mind will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned : Custom or Made-to-order products and personal care goods. We also do not accept returns on any  promo, sale and discounted items. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For International customers: You will need to send your package using any trackable shipping service of your choice. Please note, we are not responsible for packages until they arrive in our warehouse. We recommend purchasing insurance from the shipping provider of your choice to ensure that you will get reimbursed in case the packaged is lost.

Once the return package has been received, a confirmation email will be sent to you.

**We will not cover or refund additional fees and taxes charged by the country of destination, it is customer's responsibility to pay all fees and import-associated duties. Before placing an order, we recommend checking with your local customs to determine duties.
Packages that are refused by the customer will not be processed until we receive them back, shipping and any other charges must be paid by the customer.